Conflict Between Remind 101 and Verizon Wireless
To offer our text messaging service free of charge, Remind has always paid for each text that our users receive or send. Now, Verizon is charging Remind an additional fee intended for companies that send spam over its network. Your Remind messages aren’t spam, but our efforts to resolve the issue with Verizon haven’t been successful.
As a result, the Verizon fee will increase our costs of providing text messaging by 11X—pushing our annual costs into the millions of dollars. This isn’t financially feasible for us to support, and it’s forcing us to end Remind text messaging for everyone who has a wireless plan with Verizon.
How will this affect you?
Beginning January 28, 2019, the people in your classes who normally get your Remind messages as texts will no longer receive these messages if they have Verizon Wireless as their phone carrier.
What can you do?
To make sure people in your classes continue receiving your messages, ask them to download the mobile app or enable email notifications—both of which are free of charge. Our team’s also working hard on a solution that allows your classes to continue to use Remind by text, and we’ll share more details with you before January 28.